ANQ Congress Delhi 2010 : Technical Sessions

 

Wednesday : October 20,2010

1130 - 1310 Hrs Technical Session I
Manufacturing :
Panel (Hall A)
SS 1 Cluster Method for Initiating TQM
Dr. K. Kumar, Jamil Ashraf,  , Prasad Kokil, YS Negi
Moderator : V. R.  Janardhanam
Manufacturing :
Employee Engagement
(Hall 1)
M-01
IN05
Balancing Stakeholders Aspirations – Inclusive Growth The Reliance Way
Dr Alka Mitra, Sh G.Sankar
M-02
IN51
An integrated approach for improvements and employee engagement
Uday Mishra
M-03
IN41
Quality for the Inclusive Growth of Asia
NK Dhand
M-04
IN15
Our Journey towards Quality of Human life by Creating and Availing Opportunities for All
Punit Singh, Joohi Chaturvedi
Healthcare :
Metrics and Measurement (Hall 2)
H-01
IN66
Control Charts for effective management of Diabetes Personally
R. Nanda Kumar, J. Jayabalan, T.Rajarajan
H-02
JP09
Developing an Objective Metrics of Stress Evaluation
Naoya Ogihara, Takeshi Kaneko, Shin-Ichiro Yokoyama
H-03
JP12
A Study on the Communication Error in Healthcare
Haizhe Jin, Masahiko Munechika, Masataka Sano, Masaki Kaneko
H-04
JP13
A Study on the Quality Indicators of Cancer Care deriving from its Overall Process
Misako HARADA, Shogo KATO, Satoko TSURU, Yoshinori IIZUKA
Education :
Technical
Education
(Hall 3)
E-01
IN76
Experiences of Teaching Quality in Higher Technical Institutes
Prof. S G Deshmukh
E-02
VN02
Quality Assurance in Vietnamese Higher Education in the context of the global educational integration
Ngo Van Nhon
E-03
CT09
The Effect of Functional Quality, Technical Quality and Image on Service Quality in Higher Education based on Student’s Perception
Ching-Chow Yang, Ronald Sukwadi*, Feliks Prasepta S.S.
E-04
IN137
Quality Management in Higher Educational Institutions vis-à-vis Accreditation
Madhukar B. S.
Services :
Customer Satisfaction

(Hall 4)
S-01
IN92
Managing Service Excellence for Contact Center Operations
Prithesh Prabhu, Prateek Chandra
S-02
IN86
Improvement of Instant Customer Engagement Scores
Bhupesh Vats, Sunil Chopra
S-03
CT11
The Implementing Analysis of LOHAS in 7-11 Convenient Chain Stores in Taiwan
Chung-Cheng Tu, Hueimei Liang, Jeng-Tsong Huang
S-04
IN88
Engagement Health Index
Abhishek Pandey
IT/ITes :
Process
Improvement
(Hall 5)
I-01
IN112
Customer Satisfaction vs. Loyalty – An India Experience
Susmita Narayan, Arun Sethi, Kohinoor Sinha
I-02
IN113
Kaizen – Empower grass root
Chandeep Singh, Sanjay Jagannathan
I-03
IN114
Quality Innovations in Mobile Data Services to unlock Revenue Potential
Aaditya Gairola
I-04
IN98
A Journey from Process Compliance to Business Excellence
Devender Malhotra
Government : Governance
System

( Hall 6)
G-01
IN135
Asraya – A Programme for Community Based Social Security
Sarada Muraleedharan
G-02
IN107
Importance of EUREPGAP or GLOBALGAP to the Indian Farming Community
Abhilash Ashok Gorhe
G-03
IN138
Computerization of Decentralized Paddy Procurement and Public Distribution System in the State of Chhattisgarh, India
Gaurav Dwivedi, Dr. Alok Shukla, A. K. Somasekhar
G-04
IN131
Parliamentary Committee- A Quality Management System For Governance
Shimla T
Social and Environment :
Inclusive
Growth

( Hall 7)
P-01
IN106
Building Healthier Communities – The Ekjut Initiative
Dr. P K Tripathy, Nirmala Nair, Snehil Kumar
P-02
IN104
Natural Resources Management for Poverty Alleviation - a classical example of successful Corporate Social Responsibility initiative
Asif Zaidi, SS Grewal, HS Dua
P-03
IN105
Achieving process efficiencies in social development projects through Result Based and Post-paid funding model for inclusive growth
P S Gunaranjan
P-04
IN109
Improving Soybean Productivity and Profitability among 3000 Small Farmers in Semi-Arid Rajasthan
Ved Arya, Padam Jain, Bharat Bangari
   
   
1410 - 1550 Hrs Technical Session II
Manufacturing :
Breakthrough Thinking
(Hall A)
M-05
IN60

Bold Magic of TRIZ Innovation Tools for Industry * (I)
Prof. Prakash R Apte
M-06
PK01

Implementation of Breakthrough Management in Pakistan Opportunities and Challenges  ( Invited paper)
Imran Ahmad Rana
M-07
IN18

Managing the Shop Floor Knowledge at Tata Steel - A Tacit Knowledge Factory
Sangeeta Mishra, Rupam Bhaduri, Amit Khanna, Gaurav Kataria
Manufacturing :
Process Excellence
(Hall 1)
M-08
IN25

Cost Reduction in Blasting Operation
R R Srivastava, M Tandon, S Kuchroo, Anand Kumar
M-09
TH03

Prevent Sulfur Staining on PVC Toilet Door with Optimized Cost Solution
Kosit Noorit , Jaran Sabseree
M-10
IN07

Application of Kaizen Principles for the Optimization of duration of Overhaul of Boiler and Turbine Units of a 500 MW Thermal Power Plant  at Simhadri Thermal Power Project
V S Appaji, R Samuel
M-11
IN58

Manufacturing Quality Improvement in Automobile GRS Starter
N.Ravichandran, K.J.Raveendran, A.J.Jegadheeson, K.Karthikeyan
Healthcare :
Methods and Tools
(Hall 2)
H-05
JP06

Method for improving the contents of structured clinical knowledge
Yuka Ogata, Shogo Kato, Satoko Tsuru, Yoshinori Iizuka
H-06
JP07

Proposal of Hospital Operational Process Description Model
Ryoko Shimono, Shogo Kato, Satoko Tsuru, Yoshinori Iizuka
H-07
JP10

A Model for Designing a Rehabilitation Pathway in a Recovery Stage Hospital
Shogo Kato, Akira Shindo, Satoko Tsuru, Yoshinori Iizuka
H-08
JP11

A study on the reduction of Medical Incidents related to Patient’s Identifying Information
Yoh Ohmuro, Masahiko Munechika, Masataka Sano
Education :
Tools & Methods

(Hall 3)
E-05
IN75
Quality Components for the Educational System: Application of the Kano Model
Dr. Sangeeta Sahney, D K Banwet
E-06
IN79
Quality Circles in Schools - A testimony of the TVS Schools
Selvi Santosham
E-07
IN71
Tools in Total Quality Management applied to Technician Education system
Dr. Sanjay S. Lakade
E-08
IN81
Benchmarking in Education: Application of Accreditation Standards for Both School Level and Higher Education in India
Dr. S.N. Nandi, Prof. D.K. Banwet
Services :
Customer Research
(Hall 4)
S-05
JP18

The Influences of Individualism on Customer Satisfaction Perceived Quality and Perceived Value
Gulimire Abulaiti, Björn Frank, Takao Enkawa
S-06
JP19

Analysis of the Effect of Happiness on Customer Satisfaction
Boris Christian, Herbas Torrico, Björn Frank, Takao Enkawa,
Gurimire Abulaiti
S-07
CT10

Integrating Fuzzy SERVQUAL into Refined Kano Model
Ching-Chow Yang, Ronald Sukwadi*
S-08
KR05

On the Characteristics of Frequent Visitors in the Internet Shopping Mall
Byung-Suh KANG1, Chul-Ho CHO2
IT/ITes:
Workshop
(Hall 5)
SS 2
SQuBOK (Software Quality Body of Knowledge ) Workshop : A Quality approach to Software
Dr. Y. Iizuka, Mr. S. Sasabe
Government :
Public Service Delivery
(Hall 6)
G-05
IN123
Aayakar Seva Kendra, A Model of Excellence in public service delivery mechanism
Nilimesh Baruah
G-06
IN125
Third Party Logistics – A framework for Indian Railways
Prem Narayan
G-07
IN128
Jhansi Jan Suvidha Kendra (JJSK), Jhansi
An Effective Public Grievance Redressal System
Deepak Saxena, Raj Shekhar
G-08
IN139
The Unreserved Ticketing System - An Indian Railways IT Initiative
Dr. R. Badri Narayan
Social and Environment:
Environment Control
(Hall 7)
P-05
IN108
Biomass Power Plant at Ghazipur under CDM mechanism of Kyoto Protocol
M.L. Arora
P-06
BD04
Climate Change, Urban Flood and Adaption in Dhaka City
M. R. Kabir
P-07
IN110
Application of Statistical Tools in Teachers Subject Knowledge – for Satya Bharti School
Dr. Deepak Kumar, Sandhya Ghildiyal, Ankesh Mishra
P-08
CN02
Increasing Unmarried Young Employee’s Satisfaction with Youth Reproductive Health Education Program
Liu Changyu, Chai Beihua
   
   
1620 - 1735 Hrs Technical Session III
Manufacturing :
Country-wide
Quality Approaches

(Hall A)
M-12
IN61

The Role of Maruti in creating Manufacturing Excellence in India  ( Invited paper)
Dr. K Kumar  
M-13
RU01

Practical Program of Revolutions in Factories (PPORF) 20 Keys in Russia
Yury Samoylov
M-14
BD01

Quality Management in the Real Estate Sector
A.M.M.Khairul Bashar

Manufacturing :
Integrating Head,
Heart & Hands

(Hall 1)
M-15
IN33

Building Dexterity and 3 Step Learning Method
Mahesh Hegde
M-16
BD02

Application of Kansei Engineering in Internal Branding: A Fusion Approach
Khandoker Mahmudur Rahman
M -17
IN34

Enhancing Application of TQM Trainings (for Business Results)
Rajinder Singh, Srikant Iyengar, Bhupendra Patil
Healthcare :
Patient Care
and Safety

(Hall 2)
H-09
IN63

Reducing Hospital-associated Infections: Dr L H Hiranandani Hospital’s Experience
Dr Suvin Shetty, Sheena Binu, Dr Shaheen Shaikh
H-10
JP14

A study on a method to analyze and prevent Medical errors due to non-observance
Sayako NAKADAI, Masahiko MUNECHIKA, Masataka Sano
H-11
IN65

Improve nursing care satisfaction for inpatient from 50% to 90% within 6 months
Dr. D. Kanagkaraj, Sis Silvesta
Education :
Value Based Education
(Hall 3)
E-09
IN72
How –To-Live- Schools based on Paramhansa Yogananda’s Educational Philosophy
Manju Lata
E-10
IN73
Cognitive Education System for Building a Quality Society
Dr K Nithyanandan Nair
E-11
IN80
Need of Value Based Education
Swami Ishatmananda
Services :
Service Excellence
(Hall 4)
S-09
UK01

Excellence; Everywhere, everyday, everyone, for ever
Jan Gillett, Jane Seddon, Geetha Shreenivasan
S-10
IN97

Quality Framework for Retail
Kulbhushan Gupta, Sachin Goel
IT/ITes :
Modeling and Simulation
(Hall 5)
I-05
JP26

Application of DOE in computer simulation study
Shu Yamada
I-06
JP23

Kernel MT system and Its application
Natsuki Sano, Yuta Kobayashi, Manabu Kuroki, Minoru Etoh
I-07
IN116

Predictive Modeling for Software Project Cost
Gurdarshan Singh Brar, Pratibha Dubey, Sugathan Ramaswamy
Government :
Public Service Delivery

(Hall 6)
G-09
IN129
Citizen Centric Quality Management Systems in Public Service Delivery
Manish Mohan, Shailja Joshi
G-10
IN130
Implementation of Risk Management System in Customs
Yashodhan G. Parande, S.K.Vimalanathan
G-11
IN136
Urban Public Transport, A Case of  Indore
Vivek Aggarwal
Social and Environmental :
Panel
(Hall 7)
SS 3
Corporate and NGOs’ Collaboration for Quality
Ved Arya, CV Madhukar, Moderator: Sushil Ramola

 

Thursday : October 21,2010

0900 – 1040 Hrs
Technical Session IV
Manufacturing :
Process Excellence
(Hall A)
M-18
IN21

Reduction of sticker defect at Tata Steel
Santosh K Sinha, C M Verma, D Kumar, N Rajesh
M-19
IN39
Use of Boolean Algebra in Fault Tree Analysis
Manoj Mishra
M-20
TH01
Improve Reliability of Pre-treatment in Waste Water
Treatment System
Apichat Amornwadeekul, Jaran Sabseree
M-21
IN02
Performance Improvement in NTPC through Benchmarking.
Harkiran Singh, Amitava Roy, R.C. Patnaik
Manufacturing :
Customer Centricity
(Hall 1)
M-22
IN45
Creating Vibrant Channel Network
S Vaidyanathan
M-23
CT06
Warranty system in the OEM/ODM business: A case of LCD
monitors
Louis Y. Y. Lu
M-24
IN40
Driving Innovation to Improve Quality of People.s Lives
Shailesh Ghodekar
M-25
IN43
Building emotional bond with customers
K. H. Ramaswamy
IAQ Panel
(Hall 2)
SS 4
Development of an organizational design for coordinating nationwide activities for quality improvement, standardization and conformity assessment
Dr. Hitoshi Kume, Janak Mehta, Greg Watson, Dr, Roland Jahnke
Education :
Resource Management
(Hall 3)
E-12
IN83
Resource Allocation in Academic Institutions: An Application of
DEA
Dr. Roma Mitra Debnath, Prof. Ravi Shankar
E-13
BD03
Comparative Study of Library Service Quality in Bangladesh: A
Focus on Public vs. Private Universities
Mirza Mohammad Didarul Alam
E-14
IN70
Creating Competitive Competency through Talent Management
Dr.N.Rangaswamy
E-15
KR12
A study about the Information system influence on strategy,
customer satisfaction, and business results
Jae-Young, MOON, Jae-Seung, KIM, Jae-Hee, SUH
Services :
Process Excellence
(Hall 4)
S-11
IN85
War on waste in Administration: PSP with Lean
Kriti Kapur, Arun Bhardwaj, CV Ashok
S-12
IN115
Productivity and Quality through Lean Six Sigma
S Rangaraj , Jayadevan B
S-13
IN103
Operational Excellence with a Human Face - Application of
psychological and production theories to back office operations
Balasubramanian Viswanathan, A.K.Zalpuri, Rajagopal
Swaminathan, R. Rangarajan
S-14
IN91
Process Re-engineering from Login to Decision
Sachin Bora
IT/ITes :
IT & Strategy
(Hall 5)
I-08
IN118
A Second Software Quality Revolution (Invited paper)
Kesav Vithal Nori
I-09
JP24
Explicit Knowledge of Software Development (Invited paper)
Takeshi KANEKO
I-10 IN120
Sustainable Maturity & Growth through I3 (Intimacy, Industrialization & Innovation)
Mitta Rout, Leena Sagar
Government :
People Inclusion

(Hall 6)
G-12
IN134
Reaching Out to People, Trichy Community Policing (TCP)
J. K. Tripathy
G-13
IN135
Asraya – A Programme for Community Based Social Security
Sarada Muraleedharan
G-14
IN140
Kaizen & 5-S Approach for Scaling-up the TQM initiatives in Rural Health Centres
Syed Fareed Uddin
G-15
IN127
Excellence in Service Delivery: Potentials of Competitive Personnel Management
Anil Bhatnagar, Saurabh Kumar
   
   
1100 – 1250 Hrs
Technical Session V
Manufacturing :
Product Improvement
(Hall A)
M-26
IN54
Enhancement of Mechanical properties of N6 compounded grades
R Ramalingam
M-27
TH04
Enhance setting time consistency in white cement
Sompol Kaewboonruang, Jaran Sabseree
M-28
IN42
Quality Management in New Product Development
Shrikant B Kulkarni, Vishwanath B Bhagwat
M-29
IN57
Robust Process Design in Armature Winding Auto Mobile Starter
Dr.N.Ravichandran, K.J.Raveendran, A.J.Jegadheeson, M.Kanagaraj
Manufacturing :
Organisational Transformation

(Hall 1)
M-30
IN06
Building TQM into the DNA of Tata Steel
Involving shop floor employees in improvement activities

Anand Sen, Soni , Rupam Bhaduri
M-31
IN10
Performance Optimization of Boiler Using Quality Concepts: Water Wall Soot Blowing Optimization Using Design of Experiment (DOE) Methodology
S.Mathew , S.Banerjee , M.Yadav , R.Majarikar
M-32
IN142
Knurl Pillar Establishment for Plastic Main Plate Assembly
A.Jayakumar
M-33
IN30
Using TOC and six sigma in unison at Tata Steel
P R Prasad, Prabhat Kumar Singh, Shiwangi Sinha, D S Chakraborty, Mahuya Gupta
M-33
IN55
Organisation Transformation - A Business Case for SMEs
Ashok Kumar Lahiri
Healthcare :
Concepts and Frameworks
(Hall 2)
H-12
JP17
Healthcare Quality and Safety as a Social Technology *(I)
Dr. Y Iizuka
H-13
KZ01
Implementation of EFQM Excellence Model in National Science Medical Centre (NSMC)
Azat Abdrakhmanov, Abai Baigenzhin, Yenlik Kandirova, Zhanat Nurazkhanova, Celal Seckin
H-14
JP05
A Study on Development of Quality Management System in Healthcare by Using ISO9001 and Guidelines for Hospital Accreditation Standards
Hidetoshi KANEKO, Masahiko MUNECHIKA, Masataka SANO
Non-Sectoral :
Quality Management
(Hall 3)
E-16
KR13
Innovation Competence: Improving Competitive Performance in Korea
KIM, Gye-Soo, KANG, Hee Jong
E-17
KR14
Effects of Organizational Absorptive Capacity on Knowledge Integration for Quality Management
Heejun PARK, Yongseol LEE
E-18
IN141
Quality Risk Assessment – Evolution of a Process
Deepak Bandyopahyay
E-19
KR15
Comparing Quality Competitiveness Index (QCI) between Korea and China
FAN Liu1, PARK Sang-Chan 1, KIM Kwang-Yong 1, SUH Yung- Ho 1, LEE Sang-Chul 2
Services :
Quality in
Services
(Hall 4)
S-15
IN95
Quality Evolution in Services Sector in India
Vineet Sharma
S-16
IN94
Driving Business Performance through Service Quality
Ratan Kesh, Vikas Bindal, Ripal Sheth
S-17
VN04
Positive attitude for building service quality management system in Mailinh
Ho Huu Lan
S-18
IN102
Improvement of Catering Service through Sustainable Cost Effective Approach in IRCTC
Vinod Asthana
IT/ITes :
Quality in Design
(Hall 5)
I-11
JP27
Clarification of middle-age thought and metaphor for browsing web pages
Satoshi Miura, Takeshi Kaneko
I-12
JP28
A Study on a method of extracting requirements for the arrangement of ICT device
Shunsuke TAKEUCHI, Masahiko MUNECHIKA, Masataka SANO
I-13
CT13
The study of the management knowledge transfer for the multinational companies
Ching-Chow Yang1, Ping-Shun Chen1, Han-Sheng Lei2, Yu-Hui Chien1,3
I-14
IN99
Managing Variation – Secret To Success
Manisha Kapur, Vikas Mahajan
Government :
Panel
( Hall 6)
SS 5 Quality Framework for Assessment of Parliament: Improving Efficiency and Effectiveness
Mr. N. K. Singh, Mr. S. R. Yechury
Moderator: Dr. V. K. Agnihotri
   
   
1350 – 1505 Hrs Technical Session VI
Manufacturing :
Quality and
Statistical Tools

(Hall A)
M-34
IN13
Specialised Control Charts for SPR and Multiple Product
Quality Characteristics
Dr. A.Sanjeeva Rao
M-35
IN27
Neural Network Based Automatic Modeling and Coke Quality Prediction of Stamp Charge Batteries at Tata Steel
Sulata Maharana, Adity Ganguly, B Biswas, Ashok Kumar
M-36
IN36
Optimization of LNA operating in ISM Band using Taguchi
Method

Nieves Crasto, Ashwini Kotrashetty, Joe Anthony, Prakash R. Apte
Manufacturing :
Organisational Transformation

(Hall 1)
M-37
JP01
A Study on a Method of analyzing factors of nonconformance in nuclear energy
Takuya NEMOTO, Masahiko MUNECHIKA, Kunimichi
WATANABE, Shigeru OHISHI
M-38
KR02
A Study on Reliability Assessment Methods of Instrumental and Control System for Nuclear Power Plants
Do Hoon Kim1, Kyung Nam1, Dong Hee Lee2
M-39
CN01
Development of Power Scheduling Relay Setting Value Management System
Jiang Xuezhen, Liu Guoqing, Qin Gang, Sun Aimin, Zhou
Huizhong, Wang Yujian
Healthcare :
Concepts and
Frameworks

(Hall 2)
H-15
IN67
Alloveda” Or Integrative Medicine- A Contemporary Approach Or A Necessity!
Dr. Bhawna Gulati
H-16
JP08
A Study on the Structure of Educational Contents on Healthcare Quality and Safety
Chisato KAJIHARA, Masahiko MUNECHIKA, Masaaki
KANEKO, Masataka SANO
H-17
CT08
The Quality of Nursing Documentation after the Implementation of the Nursing Information System
Ching-Chow Yang1, Ming-Li Chang1,2, Chiao-Ling Hsu2, Chun- Chih Chung1,2, Yufang Chiu1
Education :
Panel
(Hall 3)
SS 6 Quality in Vocational and Higher Education for Enhancing Students’ Employability and Economic Engagement
Dr. Prem Vrat, Dr. V. N. R. Pillai, Dr. Roland Jahnke,
Dr. N. Ravichandran, Mrs. Geeta Dutta Goel
Non-Sectoral :
Title to be given
(Hall 4)
S-19
NP01
LCCI International Qualifications’ Role in Bridging the Gap between Academic Qualification and Corporate Demand
Roshan Rathi
S-20
SG05
An update on the Quality Movement and Award Structure in Singapore
Tan Kay Chuan, Lee Wee Yap
S-21
IN55
Organization Transformation A Business Case for SMEs
Ashok Kumar Lahiri
IT/ITes :
System reliability
(Hall 5)
I-15 Vacant – to be allotted
I-16
JP25
Integrated Reliability and Safety Information System for
Personalized Risk Communication

Masahiro Yokoyama, Kazuyuki Suzuki
I-17
HK01
Risk Management of Information Security – Information Security FMEA Circle
Lotto, Kim Hung LAI, Kwai Sang CHIN, Albert, H.C. TSANG
Government :
Accreditation
( Hall 6)
G-16
IN124
From Regulation to Facilitation: CBEC Experience
H K Sharan
G-17
 
G-18
IN133
Quality Management System and Accreditation for Education - A Case Study of Schools of Municipal Corporation of Delhi
(MCD)

DN Gupta

 

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